CoolerStores Return Policy
Defective Upon Shipment
Credit for cost of item(s) or replacement
Credit for cost of item(s) minus 15% or $5 restocking fee*
Credit for cost of item(s) minus 15%-100% restocking fee*
Damaged, Missing Parts
** CoolerStores reserves the right to evaluate product return conditions and
assess restocking fees at its own discretion. **
We accept returns within 30 days of the date you received your product(s)*. Defective products or damages
from shipping are eligible for credit or replacement within 10 days of delivery. Replacements will be shipped upon receipt of defective merchandise
via ground shipment at CoolerStores' expense.
Return shipping on defective merchandise may be reimbursed up to the original
shipping cost of the item minus a $3 restocking fee. Please contact CoolerStores
for a Return Authorization (RA) number. Packages must have RA number written
visibly on the shipping box with a brief description of the product defect inside.
Please return all items in the original packaging. CoolerStores is not responsible
for any item not received at its warehouse. We will not accept returns on items without
an RA number. Allow 10-14 business days for processing returns for credit.
All nondefective returns will be 100% complete, in re-saleable condition, and will
include original packaging material, all documentation, i.e. manuals, warranty cards, and
other accessories provided by the manufacturer. If any component of the returned
product is missing, CoolerStores may choose to impose additional charges against
the customer for replacement of the missing component. Customer agrees to bear all shipping
fees for returned merchandise with the exception of defective merchandise. CoolerStores
will not refund the original shipping fees.
We do not accept returns on Summit, Thermos and Vector (including Rubbermaid) products. Please contact the
manufacturer for more information. Returns on Oasis water coolers, parts, and accessories will be subject to
a 20% restocking fee.
The warranty for all items will vary by manufacturer. Please contact the manufacturer
for more information.
Please feel free to contact us with any questions or concerns you have and
we will be more than happy to help you!